Vault 37 — Refund Recovery FAQ

1. What exactly does Vault 37 do?

We locate, verify, and recover unclaimed money held by government departments, banks, corporations, trustees, insurers, and revenue offices.
If money is owed to you, your family, or your business — we find it and help you claim it.

2. How do I know this isn’t a scam?

Great question — and you should ask it.
Here’s how we operate:

We are an Australian-registered business (ABN listed in footer).
We never charge upfront fees.
You only pay after funds are successfully recovered.
All documents are signed with proper Authority to Act requirements.
Every claim is handled ethically, transparently, and with full compliance.

If there’s no payout, there’s no fee.
Simple.

3. How much does it cost?

Our commission is based on the type of claim:

20% — Individual refunds
25% — Business refunds
20–25% — Government & Institutional refunds (depending on complexity)

No recovery = no charge.

4. What information do you need from me?

Usually just:

Full name
Date of birth (or ACN/ABN for businesses)
Previous addresses
Any ID documents required by the relevant institution
A signed Authority to Act
Certification of documents by a JP or authorised officer (for some claims)

We’ll guide you step by step.

5. How long does the refund process take?

It depends on the institution:

Banks: 2–6 weeks
Government departments: 4–12 weeks
Superannuation & insurance: 4–16 weeks
Estate-related claims: highly variable (6–20+ weeks)

We update you at every major step.

6. What if nothing is found?

Then nothing happens — and you pay nothing.
You’ll receive a “No Funds Found” email so you have clarity and closure.

7. Do you need my bank login or personal passwords?

Absolutely not — never.
No legitimate refund specialist will ever ask for:

Online banking login
TFN
MyGov password
2FA codes
Pin numbers

We deal directly with institutions through secure, formal channels.

8. Do I have to pay tax on the money recovered?

Most refunds are not taxable, including:

Dormant bank accounts
ASIC unclaimed money
Insurance refunds
Revenue office refunds

However, some business-related refunds may have reporting implications.
We recommend checking with your accountant if unsure.

9. What types of refunds can Vault 37 recover?

Almost anything that was paid, lost, forgotten, or left unclaimed:

Bank accounts
Insurance payouts
Corporate credits
Government fees
Revenue office payments
Rental bonds
Superannuation (some types)
Deceased estate balances
Dormant business credits
Utility & council deposits
Lottery & gaming refunds
Public trustee funds

If it exists and it’s legally owed — we chase it.

10. How do I start?

Go to the page and submit your free assessment.
We’ll email you within 24–48 hours with what we find.

11. Do you guarantee results?

We guarantee a full, professional search — but the outcome depends on government/financial databases.

What we can guarantee:

No upfront fees
No charge unless money is successfully recovered
Transparent communication
Ethical and compliant processing

12. Is my personal information safe?

Yes.
All personal data is handled privately and securely.
We only use your information to:

Search databases
Submit claims
Verify identity
Communicate with you

We never sell or share your data — ever.

13. Can I do the search myself?

Of course — many people try.
But most don’t know:

Which national + state + niche databases to check
How to verify and cross-match records
How to navigate complex corporate/government pathways
What documentation each institution requires
How to respond when a claim is rejected

That’s why thousands of refunds sit untouched for years.
We do the heavy lifting.

14. What happens after you recover my money?

You receive your payout directly from the institution, not from us.
Once you confirm the deposit, we issue our invoice based on the agreed commission.

CHECK FOR REFUNDS